Mowrd Privacy Policy

This policy explains what data the Mowrd platform (the app and the mowrd.app website) collects, why, who can see it, how it is protected and what your rights are. "We" and "Management" mean the owner and operator of the Platform.

1. Data you provide

• Account data: name, business name, email, phone number, WhatsApp number, country, governorate, area, city and address, and your password (stored hashed; nobody can read it).
• For suppliers and outfitters: bio and logo.
• Verification documents you upload when registering, such as a photo of the shop front, the factory or the trade register.
• Products, their images, videos and prices, discount posts and advertising requests.
• Orders and their shipping details: recipient name, phone, address and your notes.
• Chat messages (text, voice messages, cards, and images where enabled), ratings, reports and block lists.

2. Data collected automatically

• Device: an identifier generated by the app when it is installed (we do not read fixed device identifiers), device model and operating system, app version, notification token, the IP address of your last sign-in, and sign-in and last-seen times.
• Usage: product views, searches, favourites, saved searches, taps on the WhatsApp button, and significant account actions such as publishing products and placing orders and their status changes.
• Security: screenshot or screen-recording attempts, abnormally heavy browsing, and sign-in attempts from additional devices.
• We do not collect your location, your contacts or any payment data. We do not use tracking ads or third-party analytics tools.

3. Device permissions

The app asks for a permission only when it needs it, and you can withdraw it from your device settings at any time:

• Notifications: to tell you about orders, messages, your account and your products.
• Camera and photos: to upload product images and videos, your logo and verification documents when you choose to.
• Microphone: to record voice messages, and the sound of a video you record.

4. How we use your data

• To create, verify and approve your account and to run the Platform: showing products, delivering orders and messages, and sending notifications.
• To protect content and prevent fraud: images and videos carry a watermark with your account number and viewing time, capture attempts are recorded, and abnormal browsing is restricted.
• For statistics: suppliers and outfitters see aggregated figures on their products' views and orders, without viewers' identities. Management sees general usage statistics.
• For support, handling reports and disputes, improving the Platform and meeting legal requirements.

5. Who can see your data

• Other users: approved accounts can see supplier and outfitter profiles (business name, logo, bio, governorate, rating, and WhatsApp number if enabled). In an order, the seller sees the buyer's details and shipping details, and the buyer sees the seller's details.
• Management and its supervisors, each according to their permissions, including verification documents and chats when needed for support or handling a report. Every administrative action is recorded in the activity log.
• The support team may open your account in view-only mode, without changing anything, for a limited time and to solve an issue you contacted us about.
• Service providers the Platform relies on: the hosting that stores the data, Firebase Cloud Messaging by Google and Apple Push Notification service by Apple to deliver notifications (the device token and notification text only), and WhatsApp when you choose to contact someone through it.
• Public authorities when there is a binding legal request.
• We do not sell or rent your data, or share it for advertising.

6. How we protect data

• Connections to the Platform are encrypted (HTTPS), and passwords are stored hashed in a way that cannot be reversed.
• Verification documents and product images and videos are stored in a non-public area and shown only through temporary links.
• Management permissions are divided by role, and protected backups are made regularly.
• No system is completely secure, but we take reasonable measures to protect your data.

7. Retention

• We keep your data for as long as your account exists.
• When you request account deletion, the account is disabled immediately; when the retention period ends, your verification documents, logo and device data are deleted and the account is deleted or anonymised; records of past orders are kept in anonymised form because they also concern the other party.
• Archived products are permanently deleted after their set retention period.
• Backups are replaced on a regular cycle within weeks.

8. Your rights

• View and correct your data from your profile in the app, or by asking Management.
• Request deletion of your account from the app settings.
• Choose which notifications you receive in notification preferences, and manage device permissions in your device settings.
• Ask about any processing of your data through the contact options below.

9. Minors

The Platform is for businesses and for people aged 18 or over, and we do not knowingly collect data from anyone younger.

10. Processing outside your country

Some data may be processed on servers outside your country, such as hosting and notification services, in line with this policy.

11. Changes to this policy

We may update this policy. Each new version appears in the app with its number, and you will be asked to accept it before continuing to use the Platform.

12. Contact

For any question about your privacy or a request about your data: the support chat in the app, or the contact details published in the app and on mowrd.app.